Shipping, Returns, & Pricing

Shipping

Update about shipping

Due to the Canada Post strike we will not be able to ship to a PO Box. You will need to include a street address for your purchase.

Most of our parcels are shipped out by UPS. If you live in a very rural/remote area the cost to ship by UPS may be very expensive.  We will try and find a cheaper courier but if that isn’t an option, we will reach out to you to discuss the cost before your order is sent.

All orders are shipped via Canada Post or UPS. In stock items are normally shipped within 3 business days upon receipt of payment. Generally you can expect to receive your parcel within 7-14 days of it being shipped out. You will be notified by email when your parcel is picked up by Canada Post or UPS. Please note that all shipping charges include shipping insurance.

All parcels are shipped by Expedited Post or UPS. This way the parcels are insured and trackable. 

Expedited Shipping is FREE for Canadian orders over $200.

Returns

Final Sale (No Returns, Refunds or Exchanges)

We make a commitment to all of our customers that the products you are purchasing haven't been previously purchased. This means that they haven't spent a night, or even a portion of a day in someone else's home, car, bag, etc. We're really strict about that policy, especially when it comes to yarn and fibre.

Pricing

All product pricing is presented in Canadian funds. Customers located in the United States will be billed in Canadian dollars. When you receive your credit card statement the transaction will be converted into U.S. currency.